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Top News

02/12/2007 Call Centre Outsourcing Provider RSVP operates with SYNTHESYS

Call Centre Outsourcing Provider RSVP purchased an initial 30 licenses of the Noetica SYNTHESYS^TM software framework and its Script-Aware Predictive Dialler for implementation in the call centre. The implementation was performed by Noetica’s technical team, integrating the SYNTHESYS^TM software framework with RSVP’s Intertel call switch.

“We chose Noetica because its technology was extremely easy for non-technical staff to administer, whereas previously a programmer would devise lengthy code,” says Abernethy. “The SYNTHESYS^TM Business Process Management module enables us to put together or amend call flows simply by assembling each stage of the interaction where required and the whole process is done whilst the system is still online.”

“The SYNTHESYS^TM software framework has enhanced our call centre operations at every level. We have been able to improve productivity both through using the Script-Aware Predictive Dialler to manage agent activity levels, as well as dissipate much of the responsibility of creating and maintaining campaigns to more staff, enabling the technical team to channel their time into other activities.” Managing Director at RSVP Call Centres, Mark Abernethy

27/11/2007 Ten years of pioneering Contact Centre Technology with 75 sites worldwide

Noetica, the customer interaction management (CIM) software provider, is today celebrating ten years in the contact centre industry. Since launching in late 1997 the London-based company today boasts an installed base of over 7,000 agent positions and over 75 customers, based in the UK, US, Australia, Spain, Italy, the Netherlands, Germany, France and the Czech Republic. This is complemented by a client list that includes Microsoft, Sitel, 2Touch, Allianz and TimeWarner.

“We wanted to create an interface through which logic could be expressed without the need for a programming language. I quickly realised how the contact centre industry could benefit from this by empowering non-IT managers to introduce an unprecedented level of agility into their contact centre operation,” comments Managing Director of Noetica, Danny Singer. “In ten short years we have taken the Noetica SYNTHESYS^TM software framework to contact centres around the world.”