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Consultancy & Bespoke Development

We have a separate Consulting Unit to support you with every issue you may encounter with your call handling, no matter whether it is related to our product range or not. For example, we can advise on technical issues relating to integration and use of third party telephony, hardware and software. We also offer consultancy on the design of new custom components and other aspects of our extensive product range so you can make the most of your investment.

Call handling and Call Centre Management present a vast range of challenges. Bespoke development can involve the development of new product features, components and advanced reports. Our Open Technology Software Framework allows and encourages the usage of new custom made components within the system. You can develop these yourself relying on your own IT team, we can do this for you or you may acquire them from any third party. SYNTHESYS™ is a truly open platform.